Booking terms and conditions

Eligibility :

All Star Football Academy is open to girls and boys of all abilities aged from 3 years old. See our Training Sessions and Holiday Club pages to see what sessions/courses we offer.

Bookings :

Bookings are made on our training sessions and holiday club pages of this website and are accepted on a first-come, first-served basis. Bookings for all sessions/courses must strictly be accompanied by full payment for the upcoming term/sessions. Until payment is made, your child’s place may be offered to someone else as we are limited to numbers at each age group. All Star Football Academy does not issue invoices. All costs can be found on our training sessions and holiday club pages on this website.

We require all places on All Star Football Academy courses to be booked in advance so we can make sure the correct staff : children ratios are met. Registrations may be accepted on the day depending on availability, however, these are not guaranteed so please have alternative arrangements in place.

Payments :

Payments must be made in advance of your session/course.

All Star Football Academy Ltd is Ofsted registered which means we can accept childcare vouchers as payment. Our Ofsted registration number is EY495874 and the holiday club postal address is YO266NY.

Below is a list of the providers we use and the codes you will need :

Provider – All Star Football Academy Ltd

Edenred – P21018169

Computershare – 0022564798

Fideliti – ALL123C

Care 4 – 51446957

Kiddivouchers – Our details

Sodexo – 843145

Cooperative – 85113606

PES – 03380

Returned payments :

Payments returned by the bank are subject to bank charges. Any bank charges incurred by All Star Football Academy as a result of returned payments must be paid in full by the customer, in addition to the original booking fee.

All Star Football Academy does not accept any liability for bank charges you may incur if a post-dated cheque is processed. Due to the high volume of payments received, the responsibility rests firmly with the customer to ensure all payments are valid at the time of booking.

Late collection fee :

All Star Football Academy reserves the right to charge additional fees for late collection of children at a rate of £5 per child for every period of 15 minutes that elapses after the appointed collection time.

Cancellation by All Star Football Academy :

Should it be necessary for All Star Football Academy to cancel any sessions or courses, as much notice as possible will be given and you will receive a full refund, or be offered a space on the same, or similar course/session at a later date.

Cancellation / Refund policy :

All Star Football Academy does not issue cash refunds for any reason.

Arrival :

Please make sure your child arrives no earlier than 15 minutes before the start of the session/course. We are unable to take responsibility for children who arrive earlier.

Departure :

Parents/carers should arrive at least 5 minutes before the designated end time for the session/course. No child will be allowed to leave the premises until a parent/carer is there to collect them unless prior written notice is received with suitable alternative arrangements.

Behaviour :

All Star Football Academy expects all children to behave in a manner that is acceptable to both fellow children and members of staff. All Star Football Academy reserves the right to exclude a child from a session/course if the desired behavioural standards are not met. Such failure would include, but not limited to, abuse in the forms of verbal, sexual, racial and physical bulling towards fellow children or a member of staff. Transportation from the session/course venue will be the responsibility of the parent/carer and no refund will be granted.

Codes of conduct :

Please can all parents/carers and players read our codes of conduct which can be found here.

Medical concerns / Allergies :

Parents/carers need to make us aware of any medical concerns or allergies on the registration and booking forms.

Medical consent :

By signing up to All Star Football Academy you give your permission for your child to receive medical treatment from a first aid trained member of staff or a doctor. You also give your permission for us to take your child to a doctors or hospital in case of an emergency. The parent/carer must give written consent for the administration by All Star Football Academy coaches and staff of prescribed medication. It is your responsibility to inform us as early as possible of any change in the medical condition of your child.

Epipens :

All Star Football Academy coaches and staff are not qualified to administer EpiPens. However, they are permitted to do so if we receive written permission from the parent/carer. The parent/carer must state in the letter that permission is given to administer the EpiPen but that they fully understand that staff may not be qualified to do so and that they (the parent/carer) accept full responsibility.

Images :

All Star Football Academy will take photographs and video record sessions and matches. It is your responsibility to tell us if you do not want your child to feature in any images that we make available in the public domain through our website, social media sites, advertising and promotional campaigns.

Liability :

All Star Football Academy Limited does not accept liability for any sickness/damages/injuries or death sustained on our sessions/courses.

Insurance :

All participants are covered by our Public Liability Insurance.

Procedures / Policies :

All of our procedures and policies are available at each venue.

Complaints :

All Star Football Academy ltd feels passionately about delivering the highest standards of coaching and care to all of our players. Our aim is to make sure every child has a fantastic experience at every All Star Football Academy session/course. If you or your child are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problems while your child is still attending a session/course, we will aim to resolve this at once.

At first your complaint should be made to the session/course lead coach, who will look into the matter instantly. If you feel the response to the complaint is not acceptable or you would like to take the matter further, the complaint should be made in writing and addressed to:

Christian Fox, All Star Football Academy ltd, 2 CLIFTON MOOR BUSINESS VILLAGE, JAMES NICOLSON LINK, YORK, ENGLAND, YO30 4XG

Change of Booking Terms and Conditions :

All of our booking terms and conditions are correct at time of release/issue but are subject to change without prior notice.